HealthEZ

Transforming member experiences with modern payment solutions

Introduction

HealthEZ set out to redefine how employees interact with their benefits. The goal was to create a modern, intuitive platform that transforms the user experience into one that is seamless and engaging. Through cutting-edge design and innovative AI-driven tools, the platform is tailored to help users better understand and manage their health benefits.

Client

HealthEZ

Industry

Healthcare

Services

User experience (UX) research & strategy
Information architecture
UI/Visual Design

Objective

To deliver a unified progressive web application that is fully responsive across web, tablet, and mobile browsers. By developing a single platform code base to power all user interfaces, the project aims to streamline functionality and ensure seamless usability.

This project required a user-centric approach to refine HealthEZ’s interface and optimize usability. The previous platform lacked cohesiveness and did not fully utilize modern tools to enhance engagement. With this redesign, the goal was to provide members with immediate value and an intuitive experience that aligns with HealthEZ’s mission to provide relief and build trust.

Process

A collaborative and iterative approach informed by user research.

Accessibility upgrades ensure that the platform serves members across a broad spectrum of needs, from mobile to desktop experiences. With the inclusion of new features like charity care registration and an enhanced provider search tool, the platform becomes a hub for members to manage their health needs effectively. Progressive, forward-thinking design elements position HealthEZ as a leader in health benefits technology, providing users with tools that inspire confidence and loyalty.

The redesign aimed to replace an outdated platform with a solution that integrates new functionalities and aligns with HealthEZ’s mission. By building a platform with a single codebase, HealthEZ ensures that updates and improvements can be delivered efficiently across all digital interfaces.

Outcome

The redesigned platform introduced a cohesive, responsive user interface across web and mobile, improving features like bill payment, claim management, and provider search. These enhancements streamlined workflows and reduced support requests by enabling members to self-serve more effectively.

As a result, support requests came down 43%.

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